- If the match is cancelled before it starts: All bets are cancelled and your full stake is returned to your wallet — usually within 15 minutes.
- If a match is suspended during live betting: If a match has been played long enough to produce an official result (typically 75+ minutes for a 90-minute match, or 50%+ of the scheduled overs in cricket), bets may be settled based on the score at that point.
- If not enough play time has elapsed: The match is declared "void" and all stake money is refunded.
- Rescheduled Match: If the match is replayed within 48 hours, bets generally remain valid. If it's played after 48 hours, bets are cancelled and stakes refunded.
- bKash: Deposits are available via both personal and agent methods. Minimum ৳100. Instant credit.
- Nagad: Deposit directly via the Nagad app or USSD (*167#). Minimum ৳100. Instant credit.
- Rocket (Dutch-Bangla): Deposit via the Rocket app or *322#. Minimum ৳100.
- Minimum withdrawal: ৳200. No withdrawal fees.
- Average withdrawal time: 3–7 minutes. During late-night hours, up to 15 minutes.
- For your first withdrawal (above ৳5,000), KYC verification may be required.
- Withdrawals must be made to the same mobile number used for the deposit — this is for your security.
How to Place a Bet:
- Select your preferred sport and match.
- Choose your bet type: Match Winner (1X2), Total Goals/Runs, Handicap, First Goalscorer, and more.
- Check the odds — the higher the odds, the more you win if your bet comes in (but the risk is higher too).
- Enter your stake amount. The "Potential Win" will be calculated and displayed automatically.
- Your bet is placed as soon as you click "Confirm Bet".
Cash Out: You can close a bet early during a live match to lock in a profit or limit your losses — this is known as Cash Out.
- 5 consecutive incorrect password attempts: Your account is automatically locked for 30 minutes. Wait it out or proceed with a password reset.
- KYC Verification Pending: If identity documents are not submitted after a large withdrawal, certain features may be restricted. Send a photo of your national ID to support@khelobet.best.
- Security Notice: If unusual login activity is detected, the system automatically suspends the account. It can be reactivated through OTP verification.
- Suspected rule violation: If your account has been suspended due to multiple accounts or any other reason, please contact support directly.
Participation Rules:
- Log in and check active events under the "Rewards" or "Tournament" section.
- Participate in the designated games or sports for the tournament — in most cases, no separate registration is required.
- Points are earned on every bet or spin, and these determine your ranking on the leaderboard.
- Prizes are typically awarded to the top 10 to 50 players.
- Prize winnings are credited to your wallet within 24–48 hours of the tournament ending.
- Cash prizes can be withdrawn directly; bonus prizes may be subject to wagering requirements.
Let's break it down with an example:
- Say you receive a ৳1,000 deposit bonus with a 30x wagering requirement.
- Total wagering required: ৳1,000 × 30 = ৳30,000.
- Once ৳30,000 in bets has been completed, the bonus becomes withdrawable.
- Not all games contribute equally to wagering — slots typically count at 100%, Live Casino at 10–20%, and Sports at 100% (on qualifying odds).
- There is a set timeframe to complete the wagering requirement (usually 7–30 days). If not completed in time, the bonus will be forfeited.
- Withdrawing while wagering is still in progress may result in the bonus being forfeited.
- On the login page, click the "Forgot Password" link.
- Request an OTP to be sent to your registered mobile number.
- Enter the 6-digit code sent to your mobile within 5 minutes.
- Create a new password — at least 8 characters, combining letters and numbers.
- Log in with your new password.